If you require an invoice or receipt issued by our company, please inform us of your order number and your request for an invoice through our contact form. After the product is shipped, we will send you a PDF invoice via email.

If you require a delivery invoice, please let us know your order number and your request for a delivery invoice through our contact form. We will send you a PDF delivery invoice via email after the product has been shipped.

If your registered email address belongs to a mobile phone carrier domain such as @docomo.ne.jp or @ezweb.ne.jp, there is a possibility that the confirmation email may not reach you. We kindly request that you register an email address from a computer domain (e.g., @gmail.com).

After adding the items to your cart, please enter the discount code in the "Discount Code" field. *Once you have completed the payment for your order, you will not be able to apply a code to it later.

We sincerely apologize for any inconvenience caused. Please kindly contact us through our contact form with your order number and attach a photo of the defective item. We will get in touch with you to discuss the exchange process and further instructions. Please do not dispose of the product and keep it stored until we provide you with guidance. Thank you for your cooperation.

With the exception of initial defects, we do not accept returns or exchanges for reasons related to customer preferences. Please refer to the following examples of reasons for refusal: 1. Returns due to customer preferences (e.g., incorrect size, different from the expected, ordering mistakes). 2. Items returned more than 7 days after delivery. 3. Items that have been used (please return them in unopened condition). 4. Items that have been damaged or soiled while in the customer's possession. 5. Items missing tags, accessories, boxes, or other included items. 6. In cases where we cannot confirm the customer's purchase. We appreciate your understanding of our policy. If you encounter an issue related to an initial defect, please contact us for assistance.

Please place your order through our official international website. [www.en.casefinite.com] *Depending on the destination country, the nature and value of the items ordered, there may be customs duties or taxes applicable. The assessment and amount of customs duties are determined by the customs authorities of the respective country, and we do not have control over this. Please be aware of this in advance.

We aim to deliver your order within approximately 2-3 business days from the date of your order, excluding weekends and holidays. However, please note that for remote islands, delivery may take up to 14 days.

All international shipments worldwide *(Except USA) do not include any form of shipping fee *All shipments under USA address will be charged with a USD15.00 shipping fee. However, USA orders exceeding USD70.00 will receive free shipping.

We primarily use FedEx as our preferred courier company for shipping or Japan Post for our international orders depending on destination's country.

We regret to inform you that we do not offer the option to specify a delivery date or time for your orders.

For a safer delivery experience for international deliveries (Non Japan Address), it would be best if you could provide a designated address that isn’t a local post office or an express locker.